Welcome to our FAQ page! At Sonoma Clothing Store, we’re dedicated to providing you with comfortable, stylish clothing that grows with you. We understand you may have questions about our products and services, so we’ve compiled this list of frequently asked questions to help you. If you don’t find what you’re looking for, please don’t hesitate to reach out to our friendly customer care team.

Products & Sizing

What types of clothing does Sonoma specialize in?
We specialize in versatile women’s clothing designed to adapt to your changing body and lifestyle. Our collection includes maternity wear, comfortable sleepwear and loungewear (like pajama sets, robes, and sleepwear), everyday essentials (bottoms, dresses, jeans, pants, shirts, blouses, shorts, skirts), and seasonal items (coats, jackets, outerwear, sweaters).
Are your clothes true to size?
Our clothing is designed with comfort and flexibility in mind. We recommend consulting our detailed size guide available on each product page for the best fit. Many of our pieces are specifically designed to accommodate a changing body shape with flexible waistbands and stretch fabrics.
Do you offer maternity-specific clothing?
Yes! We offer a selection of maternity-friendly pieces designed to grow with you during this special time. Look for items with adjustable features and stretch fabrics that provide comfort and support.

Ordering & Account

How do I place an order?
Simply browse our collection, select your items and sizes, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.
Do I need to create an account to shop?
While you can check out as a guest, creating an account allows you to track your orders, save your information for faster checkout, and receive updates about new collections and special offers.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions to reset your password.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information during transmission. Your data security is our priority.

Shipping & Delivery

Where do you ship?
We ship worldwide from our Nashville, TN headquarters! However, we’re currently unable to ship to parts of Asia and some remote areas. If you have questions about delivery to your specific location, please contact us.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, arrives within 10-15 business days after processing.
– Free Shipping: On orders over $50, via EMS, arrives within 15-25 business days after processing.
How long does order processing take?
We carefully prepare each package to ensure quality, which takes 1-2 business days before your order ships.
Will I receive tracking information?
Yes! Once your order ships, we’ll send you a confirmation email with tracking information so you can follow your package’s journey to your doorstep.
Are there additional fees for international orders?
International customers may be subject to customs duties, taxes, or fees based on local regulations in your country. These fees are the responsibility of the recipient and are not included in your order total.

Returns & Exchanges

What is your return policy?
We want you to love your Sonoma pieces. If you’re not completely satisfied, we offer a 15-day return policy from the date you receive your items. Items must be unworn, unwashed, and with original tags attached.
How do I initiate a return or exchange?
Please contact our customer care team at [email protected] with your order number and the items you wish to return or exchange. We’ll guide you through the process and provide instructions.
When will I receive my refund?
Once we receive and process your return, refunds will be issued to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable.

Still have questions? Our support team is here to help ensure your Sonoma experience is as comfortable as our clothing.

Email us at: [email protected]