At Sonoma Clothing Store, we are dedicated to making your maternity and sleepwear shopping experience as comfortable and worry-free as our clothing. We understand the importance of convenience and peace of mind, which is why we have created clear and straightforward shipping and returns policies.
Shipping Information
We are proud to ship our products globally, excluding Asia and a few select remote regions. Please see the details of our shipping options below:
Order Processing Time
Please allow 1-2 business days for us to carefully process and prepare your order for shipment.
Shipping Methods & Delivery Timeframes
We offer two convenient shipping options to meet your needs:
- Standard Shipping: Shipped via DHL or FedEx.
- Delivery Time: 10-15 business days after shipment.
- Cost: $12.95
- Free Shipping: Shipped via EMS for orders over $50.
- Delivery Time: 15-25 business days after shipment.
- Cost: Free
Hassle-Free Returns & Exchanges
Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a simple returns and exchange process.
Timeframe for Returns & Exchanges
We accept returns and exchanges within 15 days of you receiving your order.
Condition of Items
To be eligible for a return or exchange, all items must be:
- Unworn and unwashed.
- In their original packaging.
- Have all original tags attached.
Non-Returnable Items
To ensure the highest hygiene and quality standards for all our customers, the following items are non-returnable and non-exchangeable:
- Socks & Hosiery
- Pajama Sets (if the set has been opened or separated)
How to Initiate a Return or Exchange
Follow these simple steps to start your return or exchange:
- Contact Us: Email our friendly customer service team at [email protected] within the 15-day window. Please include your order number and the reason for your return or exchange.
- Wait for Approval: We will respond within 1-2 business days with a Return Authorization Number and detailed instructions on where to send your package.
- Pack Your Items: Securely package the item(s) in their original condition. Please include the original packing slip.
- Ship Your Return: Mail your package to the address provided in your instructions:
Sonoma Clothing Store Returns
2190 Chenoweth Drive
Nashville, TN 37214
USA
Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective. We highly recommend using a trackable shipping service for your peace of mind.
Refund Processing
Once we receive and inspect your returned item(s):
- Processing Time: Refunds are processed within 3-5 business days.
- Payment Method: Refunds will be issued to your original method of payment (Visa, MasterCard, JCB, or PayPal).
- Timeline: Depending on your financial institution, it may take an additional 5-10 business days for the refund to be posted to your account.
For exchanges, we will ship your new item as soon as we receive the return. Standard shipping charges apply for the new item unless the exchange is due to an error on our part.
Need More Help?
For any questions about our shipping or returns policies, please don’t hesitate to contact us. We’re here to help!
Email: [email protected]
Address: 2190 Chenoweth Drive, Nashville, TN 37214
Thank you for choosing Sonoma Clothing Store for your maternity and sleepwear needs.